Terms & Conditions

Please Read Carefully

By booking George & Son you agree to the terms and conditions.

Cancelation fee – £50: We understand that our customers have busy lives too. If you have to change or cancel an appointment, please give as much notice as possible. We have allocated time in our day specifically for you and late notice cancellation may mean we cannot rebook. We may have turned away other customers if we have a full day. We reserve the right to charge in the event of a last-minute cancellation, (less than a full 24 ours notice) 

Inspection Fee – £40: In the event of being unable to sweep an appliance due to access issues, inappropriate installation or other hazards present, I reserve the right to charge a standard £40 Inspection Fee. This will include bespoke advice on the nature of the fault(s), suggested remedial actions and, where relevant, completion of appropriate documentation. 

Missed Appointment Fee – £50: A call out fee of £50 will be applied if, upon arriving at an appointment, I am unable to gain access to a property for any reason. To reschedule or cancel appointments, please call 07791 604347 by noon the day beforehand.

Gas Fires – Some gas fires require disconnection before a flue serving a gas appliance can be swept. This must be undertaken by a Gas Safe registered engineer and is to be arranged by the customer at their own cost.

Preparation for the sweeping appointment: Appliances must not be used at all in the 24 hours leading up to an appointment. Please remove any ash/debris/other items from the fire grate so it is clear. I require a space of around 6ft in front of the fireplace, so please move any coffee tables/furniture and items from the hearth.

Payment is due at the end of each appointment. Cash or Bank transfer payments are accepted.

GENERAL TERMS & CONDITIONS – PLEASE READ CAREFULLY

Your chimney will be inspected by a professional chimney sweep.

All services are carried out in good faith; brief visual inspections are carried out of the appliance and chimney, but due to the concealed nature of chimneys and associated appliances, information should not be relied upon as a guarantee that the appliance and/or chimney are safe and/or free of faults or issues related to age, misuse, or poor installation.

The chimney sweep will assume unless otherwise told by the homeowner or the person allowing him/her entry into the property that the appliance is correctly and safely installed and is in a fit state to be swept.

If a fault occurs during sweeping, this is not the fault of the sweep; for a chimney and items connected to the installation to be considered fit for use, it must be in such condition that it can be safely cleaned and tested. If damage is caused during sweeping, this suggests an underlying fault which simply was exposed by the sweeping process.

(i.e if a chimney cowl falls off during the sweep then the cowl wasn’t fitted correctly in the first place and its the same if a chimney pot breaks, this isn’t the responsibility of the sweep)